We offer a 'No Quibble 7 Day Return Guarantee' on all purchases.
Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item
We do not offer a free returns service unless the items are faulty or incorrectly sent. If you are not happy with your unworn purchase for any reason, you may return it to us for an immediate replacement or refund. This does not affect your statutory rights.
Return and Refund Conditions:
- We will not refund items if the swing-tags have been removed
- The item/s must be returned with the printed RMA number attached,
- Returns should be made in the original, undamaged packaging
- We recommend returning the goods by registered/insured post
- We are not liable for the postage fee for the return of goods
- We will not be liable for any loss or damage incurred whilst returns are held by third parties
- Refunds will be made once the items are received by us
- Your refund will be credited to the same card or PayPal account, which you made your original payment from.
- Refunds can take 7-14 working days to reflect in your account
Pack your parcel securely making sure you include a copy of your original shipping note. Failure to provide a copy may result in credits being delayed
gwiseclothing.com is not liable for parcels returned by customers. In the event of any claim it is the sender who is responsible for processing the claim. We advise that you ensure your parcel is covered for the value of its contents.
For any refund processed, a confirmation will be sent to you via email. For any replacement, we will process your request within 48 hours, however please allow 7 days turnaround from the time you send your parcel back to us to redelivery
Deliveries returned marked refused, or not in when driver called will not result in refund and refusal of goods ordered does not relieve the customer's liability for paying any charges.